Exchanges and Returns Policy

OUR GREATEST COMMITMENT IS TO YOUR COMPLETE SATISFACTION.
If you chose your product in our online store, but upon receiving it, you found that there is a manufacturing defect, or even if you are dissatisfied with the product purchased, we guarantee your right to exchange or return it.

Please remember that the first step for an exchange or return is to contact our Customer Service Center by email: Suporte@avinser.com

Our team will instruct the customer on how to proceed with the exchange or return of the product.

As soon as we receive the package, we will conduct an analysis to confirm that everything is in accordance with the Item's return conditions. After confirmation, our Customer Service Team will contact you, and in this case, you can choose between:

1. Exchange it for any other product that is available in our stock.
2. Receive a refund of the amount spent on the products.

The shipping cost of the product for exchange is our responsibility (Avinser).