Shipping and Delivery Policy
The products presented on our website are not located in Brazil and are shipped directly from our manufacturers located in the USA, China, Sweden, and Germany.
The average estimated delivery time for the products is 5 to 15 business days, and there may be variations in the delivery time due to the Brazilian Postal Service, the Federal Revenue Service, possible postal strikes, and other factors beyond our control.
All purchases include a tracking code that will be sent to the customer's email within 3 business days and can be tracked from its departure from the country of origin until its arrival at your residence.
Delivery is always made by the Brazilian Postal Service; however, in some cases, such as when the recipient is absent, in areas with delivery restrictions, or for other reasons, the Brazilian Postal Service may leave a notice for you to pick up the products at the nearest post office to the provided address.
Based on our experience, 85% of products are delivered within 20 days of shipping, or even sooner.
If the order contains 2 or more products, they may be shipped separately, and a tracking code will be issued for each product.
Please pay close attention when filling out the delivery address to ensure that delivery is made within the established timeframe. Please note that the address cannot be changed 24 hours after placing the order on the website, as the product is already being prepared for shipment within this timeframe, and the purchase cannot be canceled after 24 hours either.
Since this is an international order, tracking information on the Brazilian Postal Service website may take 3 to 5 business days after the tracking code is provided. Products damaged during transport are the responsibility of the postal services.
The buyer must review the delivery address before confirming the purchase. If the product is returned due to an incorrect address or insufficient information, the customer will be fully responsible. If the Brazilian Postal Service attempts delivery without success, the product will be held at the post office for pickup, but if it is not picked up, it will be returned to the sender abroad. Once a reshipment is confirmed, the delivery timeframe will begin from the date of that confirmation, which will be recorded in the order details.
Since this is an import service, all merchandise is subject to customs procedures or duties.
The store Avinser is responsible for any potential costs (fees, charges, and taxes) imposed by the government. If a customer's order is taxed, they have 48 hours to contact the company and submit the completed postal form corresponding to the taxation.
In the event of a reshipment, a new delivery timeframe will apply.
If you have any questions regarding the timeframes, our team will always be available through the website's customer service channels or by email at: Suporte@avinser.com
By placing a purchase, the customer agrees to the terms and conditions set by Avinser.
The average estimated delivery time for the products is 5 to 15 business days, and there may be variations in the delivery time due to the Brazilian Postal Service, the Federal Revenue Service, possible postal strikes, and other factors beyond our control.
All purchases include a tracking code that will be sent to the customer's email within 3 business days and can be tracked from its departure from the country of origin until its arrival at your residence.
Delivery is always made by the Brazilian Postal Service; however, in some cases, such as when the recipient is absent, in areas with delivery restrictions, or for other reasons, the Brazilian Postal Service may leave a notice for you to pick up the products at the nearest post office to the provided address.
Based on our experience, 85% of products are delivered within 20 days of shipping, or even sooner.
If the order contains 2 or more products, they may be shipped separately, and a tracking code will be issued for each product.
Please pay close attention when filling out the delivery address to ensure that delivery is made within the established timeframe. Please note that the address cannot be changed 24 hours after placing the order on the website, as the product is already being prepared for shipment within this timeframe, and the purchase cannot be canceled after 24 hours either.
Since this is an international order, tracking information on the Brazilian Postal Service website may take 3 to 5 business days after the tracking code is provided. Products damaged during transport are the responsibility of the postal services.
The buyer must review the delivery address before confirming the purchase. If the product is returned due to an incorrect address or insufficient information, the customer will be fully responsible. If the Brazilian Postal Service attempts delivery without success, the product will be held at the post office for pickup, but if it is not picked up, it will be returned to the sender abroad. Once a reshipment is confirmed, the delivery timeframe will begin from the date of that confirmation, which will be recorded in the order details.
Since this is an import service, all merchandise is subject to customs procedures or duties.
The store Avinser is responsible for any potential costs (fees, charges, and taxes) imposed by the government. If a customer's order is taxed, they have 48 hours to contact the company and submit the completed postal form corresponding to the taxation.
In the event of a reshipment, a new delivery timeframe will apply.
If you have any questions regarding the timeframes, our team will always be available through the website's customer service channels or by email at: Suporte@avinser.com
By placing a purchase, the customer agrees to the terms and conditions set by Avinser.