Refund Policy
Our policy is 30 days. After 30 days from the purchase, unfortunately, it is not possible to request a refund or exchange.
To be able to make the return, the product must not have been used and must be in the same condition you received it. It must also be in the original packaging.
Various types of merchandise are exempt from return. Perishable products, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we request a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations in which only partial refunds are granted (if applicable)
* Book with obvious signs of use
* Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
* Any product that is not in its original condition, is damaged, or is missing parts, unless due to an error on our part.
* Any product returned more than 30 days after delivery
Refunds (if applicable)
Once the return product is received and inspected, we will send an email to notify you that we have received your merchandise for return. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed. We will automatically issue the credit to your credit card or purchase payment method within a few days.
Delayed or missing refund (if applicable)
If you have not yet received the refund, first check your bank account again.
Then, contact your credit card issuer, as it may take some time for the refund to be issued.
After that, contact your bank. Generally, there is a processing time before a refund is issued.
If you have already done all this and still have not received your refund, contact us by email: Suporte@avinser.com Sale merchandise (if applicable)
Only items at regular prices can be refunded; unfortunately, sale merchandise cannot be refunded.
Exchanges (if applicable)
We only replace items if they have a manufacturing defect or are damaged. If you need to exchange it for the same item, send us an email at Suporte@avinser.com and send your item to: ZIP Code (87060-106)
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit in the amount of your return. You will receive a gift card by mail when we receive the returned item.
If the item was not marked as a gift during purchase, or if the person who made the purchase sent the item to themselves to deliver to you in person, we will send a refund to the person who gave the gift, and that person will know that you requested the return.
Shipping
To make the return, send the product to ZIP Code (87060-106)
You will be responsible for paying the shipping cost to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the return shipping time may vary.
If you are going to ship a product worth over $75, consider hiring a shipping service with tracking or shipping insurance. We do not guarantee the receipt of the item you return.
To be able to make the return, the product must not have been used and must be in the same condition you received it. It must also be in the original packaging.
Various types of merchandise are exempt from return. Perishable products, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we request a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations in which only partial refunds are granted (if applicable)
* Book with obvious signs of use
* Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
* Any product that is not in its original condition, is damaged, or is missing parts, unless due to an error on our part.
* Any product returned more than 30 days after delivery
Refunds (if applicable)
Once the return product is received and inspected, we will send an email to notify you that we have received your merchandise for return. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed. We will automatically issue the credit to your credit card or purchase payment method within a few days.
Delayed or missing refund (if applicable)
If you have not yet received the refund, first check your bank account again.
Then, contact your credit card issuer, as it may take some time for the refund to be issued.
After that, contact your bank. Generally, there is a processing time before a refund is issued.
If you have already done all this and still have not received your refund, contact us by email: Suporte@avinser.com Sale merchandise (if applicable)
Only items at regular prices can be refunded; unfortunately, sale merchandise cannot be refunded.
Exchanges (if applicable)
We only replace items if they have a manufacturing defect or are damaged. If you need to exchange it for the same item, send us an email at Suporte@avinser.com and send your item to: ZIP Code (87060-106)
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit in the amount of your return. You will receive a gift card by mail when we receive the returned item.
If the item was not marked as a gift during purchase, or if the person who made the purchase sent the item to themselves to deliver to you in person, we will send a refund to the person who gave the gift, and that person will know that you requested the return.
Shipping
To make the return, send the product to ZIP Code (87060-106)
You will be responsible for paying the shipping cost to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the return shipping time may vary.
If you are going to ship a product worth over $75, consider hiring a shipping service with tracking or shipping insurance. We do not guarantee the receipt of the item you return.